Privacy Policy

Newlay Floors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or when contacting us offline, then you can be assured that it will only be used in accordance with this privacy statement.

PRIVACY COMMITMENTS

• Personal Data will only be collected, kept, used and shared for legitimate business purposes (data processing parties used to provide the requested service), or if we’re legally required to do so.
• We will be as clear and open on what Personal Data is collected and how it will be processed.
• For as long as we maintain records of your Personal Data, it will be kept up to date and protect it with appropriate safety measures.

Newlay Floors Ltd is entered in the Register of Data Controllers under with registration number ZA354539

WHAT DATA IS COLLECTED

The following information is collected:

FROM ONLINE FORMS
Data may include:

• Contact details, such as your name and email address.
• Sign -up with respect to e-mail marketing and eNewsletters

We do not collect

•  Any sensitive data, such as (but not limited to) ethnic origin, religion, health or political opinions.

You are not required to provide this information and it is entirely at your own choice when using our website. Should you wish to sign-up to receive marketing,  you will need to opt-in. However, if you choose not to, we may not be able to provide you the requested service or inform you about some of the offers, service, and products we offer. You can request for any of this data to be reviewed, renewed, amended or deleted by emailing: hello@newlayfloors.co.uk

FROM COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser settings.

Please review our Cookie Policy to see how we use cookies on our website.

FROM EMAILS
Data may include:

• Contact details, such as your name, email address, telephone and business address, along with any financial information for accounting and legal obligations.

We do not collect

•  Any sensitive data, such as (but not limited to) ethnic origin, religion, health or political opinions.

We use this information solely for administration, legal obligations and to make contact around services and products that you have expressed an interest in or products /services we have purchased from you. We will not use this information for marketing purposes unless explicitly requested and we will not sell this to any third parties.

FROM TRADITIONAL OFFLINE COMMUNICTAION

Such as written letters, telephone conversations or face-to-face

Data may include:

• Contact details, such as your name, email address, telephone and business address, along with any financial information for accounting and legal obligations.

We do not collect

• Any sensitive data, such as (but not limited to) ethnic origin, religion, health or political opinions.

We use this information solely for administration, legal obligations and to make contact around services and products that you have expressed an interest in or products /services we have purchased from you. We will not use this information for marketing purposes unless explicitly requested and we will not sell this to any third parties.

FROM ACCOUNTING
Data may include:

• Contact details, such as your name, email address, telephone, business address, along with any financial information for processing accounting.

We use this information solely for the administration and our legal obligations as a business.

HOW PERSONAL DATA IS PROCESSED

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process information required to carry out obligations required arising from the administration of your service requests, which includes legal obligations from HMRC, financial transactions for accounting purposes, responding to inquires from the website contact form.
• To send periodic emails to existing customers with content on related services or goods, which give the opportunity to easily and clearly opt-out and manage their preferences.
• To analyse how the website is used to improve services we offer and usability to our visitors.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information collected online.

NOTIFICATION OF A DATA BREACH
In the event a personal data breach, we shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. 2Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

INTERNATIONAL TRANSFERS OF PERSONAL DATA
Personal data may be stored and processed by third party providers (parties used to provide the requested service) located outside the EEC.

LINKS TO OTHER WEBSITES
Our website or emails may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

REVIEWING YOUR PERSONAL DATA
You can always make a request to review and correct your personal data we hold by sending an e-mail to hello@newlayfloors.co.uk. We will take steps to verify your identity before providing you access to your personal data.

You can help us to keep your data accurate by notifying us of any change to your mailing address, phone number or e-mail address.

YOUR RIGHTS
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

You can read more about your rights here – http://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.

We try to meet the highest standards when collecting and using personal information. For this reason, complaints received about this are taken very seriously. Please bring to our attention any instances where the collection or use of information is unfair, misleading or inappropriate. Any suggestions for improving our procedures would be welcomed.

UPDATES AND CHANGES TO THIS PRIVACY POLICY
Newlay Floors Limited may change this policy periodically without any notification. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17th April 2018.

WHERE CAN I FIND OUT MORE?
If you have questions regarding this privacy statement or our handling of your personal data, please contact hello@newlayfloors.co.uk or by mail at: Newlay Floors, 223 Lakey Lane, Birmingham, B28 8QT.